Refund policy


At Veonira, your satisfaction is our top priority. If you’re not completely happy with your purchase, we make returning items easy and worry-free.

Returns

  • Returns are accepted within 30 days of receiving your order.

  • Items must be unused, in original condition, and in their original packaging.

  • No restocking fees will be charged.

Return Shipping

  • Defective or Incorrect Items: If the product is damaged, defective, or incorrect, Veonira LLC. will cover 100% of the return shipping costs. We will provide a pre-paid shipping label.

  • Customer Remorse: For change of mind or personal preference returns, the customer is responsible for the actual cost of return shipping.

Refunds

  • Once your returned item is received and inspected, your refund will be processed within 14 business days.

  • Refunds are issued to the original payment method.

  • You’ll receive a confirmation email once the refund has been completed.

Damaged or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, contact us immediately at support@veonira.com with photos of the item and packaging.

  • We will provide a replacement or full refund at no extra cost.

Order Cancellation

Orders may be canceled within 24 hours of purchase. To request a cancellation, please contact us at support@veonira.com with your order number. If the order has already been processed or shipped, cancellation may not be possible.

How to Return an Item

To request a return, please contact our Customer Support team:

Please include:

  1. Order number

  2. Item(s) you want to return

  3. Reason for return

  4. Photos if the item is damaged, incorrect, or defective

Once your return is approved, we will provide specific instructions and the return address.

Contact Information:

Website: Veonira

Email: support@veonira.com

Contact Form: Get in Touch

Veonira is operated by Veonira LLC, a company based in the US.

Customer Service Opening Hours

  • Monday to Friday: 9:00 a.m. to 5:00 p.m. (EST) Eastern Standard Time (New York)

  • Response Time: We will try to respond to your email within 24 hours.