Shipping policy

This Shipping Policy explains how Veonira processes and delivers orders placed through our online store. We are committed to ensuring your order reaches you as quickly and transparently as possible.

Shipping Costs

Free Shipping: We are proud to offer Free Shipping on all orders within our shipping destinations. No hidden costs at checkout.

Total Delivery Time

To estimate when you will receive your order, please refer to the following timeline:

Total Delivery Time = Order Processing Time + Order Transit Time

Order Processing Time: 1 to 2 business days (Monday to Friday)
Order Transit Time: 6 to 10 business days (Monday to Friday)
Order Cutoff Time: 3:00 PM (EST)
Estimated Delivery Time: 7 to 12 business days

Shipping Destinations & Timelines

Country	Total Shipping Time	Shipping Cost
United States	7 - 12 Business Days	FREE

Carrier Partners

We work with trusted carriers such as USPS, UPS, and FedEx to ensure your package is handled with care and delivered on time.

Shipping Process & Tracking

Once your order has been shipped, you will receive an email notification containing a tracking number. You can follow your order's status directly through the carrier's portal or via the tracking link provided in your email.

Lost or Damaged Items

Damaged: If your item arrives damaged, please contact us at support@veonira.com within 48 hours of delivery with photos of the package and product.
Lost: If your tracking information stops updating for an extended period, please reach out to us so we can initiate an investigation with the carrier.

Customs Duties & VAT

For our USA customers, no additional duties are charged. For other destinations, Veonira LLC strives to cover import duties and taxes wherever possible to ensure a smooth delivery experience. Customers are generally only required to cover the product cost as shown at checkout.

Important Information

Please note that international shipping can occasionally be affected by factors outside of Veonira's control, such as public holidays, extreme weather, or customs delays in the destination country. We will do our best to provide the best shipping experience possible.

Possible Reasons for Order Delay

Local customs inspections at the destination airport.
High volume during peak holiday seasons (e.g., Black Friday, Christmas).
Incorrect address or missing phone number provided by the customer.

Friendly Reminder

Incorrect Address: If a package is lost due to an incorrect address provided at checkout, the responsibility rests with the customer.
Unclaimed Packages: If a package is returned because it was not collected promptly, any associated losses will be the responsibility of the customer.

Track Your Order

As soon as your order ships, we’ll send you a confirmation email with your tracking number. Once your order is fulfilled, you can monitor its progress in real-time here: veonira.com/apps/trackorder.

We truly appreciate your support and hope you love your new finds. Thank you for choosing Veonira!